Parcel Returned to Sender

1. Occasionally, packages are returned to us as undeliverable. This can happen for several reasons:

   1. Incorrect or outdated address: If the address provided is incorrect or outdated, the package may be held by the courier for a certain period before being returned to us. It's essential to double-check your address when placing an order.

      • For a list of common couriers, please click here.

      • To see if your original tracking number has been assigned a local post tracking number, click here.

   2. Incorrect shipping address provided: If you realize that an incorrect shipping address was provided:

      • After the order has shipped: Please submit a ticket through our Contact Form page so we can evaluate if sending a replacement is possible. However, please note that it's not guaranteed as all sales are final, and refunds cannot be granted.

      • Before the order has shipped: Submit a ticket through our Contact Form page so we can determine the best approach to resolve the issue.

        • If it's just a minor error (e.g., "Loa Angeles" instead of "Los Angeles"), your local post office may still be able to identify the correct address. Please contact them for assistance.

        • If the street name, zip code, or city are incorrect, we will contact your local post office on your behalf to make the necessary corrections. If that's no longer possible, we will send a replacement.

   3. Unrecognized address format: Our system might not recognize the way an address was entered, or the package was assigned to a carrier that can't deliver to that address.

   4. Restricted address: Sending orders to prisons, correctional facilities, or similar institutions may be subject to specific restrictions, affecting delivery.

   5. Failed delivery attempts: Most carriers make multiple attempts to deliver a package. If they can't successfully deliver it, they'll return it to us.

   6. Recipient refused the delivery: A gift recipient who isn't expecting a package may refuse it, believing it's a mistake.

   We can't re-ship orders that carriers return to us as undeliverable due to the reasons above, except for the scenarios mentioned in point 2. If you still wish to purchase the same items, please place a new order on our website.

   WE'RE HERE TO HELP!

   If you require further assistance, submit a ticket here. We will respond within 48 hours.