Missing Items from Your Order

1. If you've received your order but some items are missing, please follow these steps to resolve the issue:

   1. Verify Shipment Details:

      • Check your Order Confirmation to determine if the missing items were assigned separate tracking numbers.

   2. Items Shipped Together:

      • If all items share the same tracking number, please submit a ticket and include a copy of the packing slip or any paperwork that accompanied your parcel. This will assist us in investigating the issue.
      • If the provided documents confirm an item is missing, we will promptly ship the missing item(s) to you.

   3. Items Shipped Separately:

      • If items were shipped separately, you can track your remaining parcels here.
      • To inquire further, please contact your local post office. Refer to this list of common carriers for more information.

   4. Uncertain Shipment Details:

      • If you're unsure whether your items were shipped together or separately, please submit a ticket so we can assist you further.

   WE'RE HERE TO HELP!

   For additional assistance, submit a ticket here. Our team will respond within 48 hours.