Order Shipment and Delivery Timeline

Shipping

• Processing Time: Orders are typically dispatched within 1 to 5 business days.

  • Within 5 Business Days of Order Date:

    • Expect your order to ship within this timeframe.
    • Upon shipment, a confirmation email with tracking details will be sent to the email provided during purchase.
    • If you haven't received tracking information by the 5th business day, please check your Junk/Spam folders.
    • If still not received, contact us through our Contact Form page for assistance.

  • Beyond 5 Business Days from Order Date:

    • If your order hasn't shipped by the 6th business day, our dedicated team is aware and has escalated the issue to our Fulfillment Team.
    • Please allow an additional 3 business days for us to provide your tracking number.

Delivery

• Estimated Delivery Times:

  • United States: 7 to 20 business days.
  • International: 10 to 25 business days.

• Within Estimated Delivery Window:

  • Possible reasons for unavailable tracking information:
    • Initial package scan may occur upon arrival at a regional hub near the destination, especially during high shipping volumes.
    • First scan might not happen until delivery.
    • Delays in updating the tracking database.
    • Some shipments, such as Standard International shipments, may not be trackable. Rest assured, your package should arrive within the specified timeframe.

• Beyond Estimated Delivery Window:

  • United States: If 20 business days have passed without tracking updates, please allow an additional 5 business days for delivery, as packages often arrive shortly after the estimated window.
  • International: If 25 business days have passed without tracking updates, please allow an additional 5 business days for delivery.

• Significant Delays:

  • United States: If 30 business days have elapsed without delivery.
  • International: If 35 business days have elapsed without delivery.
  • As a small business, we deeply value our customers and aim to ensure timely deliveries. Our dedicated team is closely monitoring such delays and has escalated concerns to our Fulfillment Manager.
  • We kindly request your patience as we investigate. Expect an update via email within 2 to 5 business days.

Calculating Shipping and Delivery Dates

• Delivery Estimates: Calculated by adding transit time to the estimated shipping date.
• Transit Time: Based on selected shipping speed and measured in business days (Monday to Friday, excluding weekends and holidays).
• Order Deadlines: An "order within" countdown timer may be displayed, indicating the timeframe to place an order for expected delivery by a specific date. This date is subject to change before order placement. The confirmed delivery date will be included in your order confirmation email.
• Free Shipping: Orders shipped via free shipping typically arrive within 7 to 25 business days. We process and ship orders in the most cost-efficient manner to offer free shipping. If there's a delay in shipment, rest assured it's to ensure delivery within the specified timeframe.

Expedited Shipping

• To provide affordable items, expedited shipping is seldom offered.
• If available during checkout:
  • United States: Delivery within 7 to 15 business days.
  • International: Delivery within 10 to 20 business days.

We're Here to Help!

If you require further assistance, please submit a ticket. We will respond within 48 hours.