Locating a Delivered Package That Is Missing

1. If your tracking information states that your package has been delivered but you are unable to find it, here are some steps to help locate it:

   1. Check Around Your Property
   Carriers may place packages in secure or hidden locations to prevent theft. Look near your front door, back door, mailbox, porch, garage, or any other area where the package could be safely placed. If you live in an apartment complex, check with the front desk or mailroom.

   2. Ask Household Members and Neighbors
   Sometimes, another member of your household may have received the package on your behalf. Additionally, neighbors may accept deliveries by mistake or as a courtesy, so it’s worth asking if they have seen your package.

   3. Verify the Shipping Address
   Confirm that the shipping address on your order matches your current address. If an incorrect address was entered, the package may have been delivered elsewhere.

   4. Wait a Little Longer
   Occasionally, carriers mark a package as delivered before it actually arrives. In such cases, allow up to 48 hours to see if the package arrives.

   5. Contact the Carrier
   If your package remains missing, reach out to the shipping carrier for further details. You can check their website or contact their customer support using the tracking number.

   6. Reach Out to Us
   If you still cannot locate your package after following these steps, please contact our support team. We are happy to assist you in resolving the issue.

   For additional support, visit our Help Center.