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No Tracking Number Issued Yet

If you haven't received your tracking number via email, please contact us immediately through our Contact Form. We'll check with our Fulfillment Center to see if changes can still be made. We'll inform you within 24 to 48 business hours about whether your request was successfully processed.

If you've received an email with a tracking number and the shipment status is still showing as "Label Created" or "The shipment notification has been sent," please reach out through our Contact Form. We will coordinate with our Fulfillment Center and let you know within 24 to 48 business hours if the modification request was successful.
Please understand that if the shipment status has already advanced beyond "Label Created" or "The shipment notification has been sent," we cannot guarantee retrieval or modification since your package has already departed from our Fulfillment Center and is in transit. However, we'll do our absolute best to assist you.

If you require further assistance, submit a ticket here. We will respond within 48 hours.